Clay Jar Empowerment Service Policies

1. Payment Policy

• All invoices must be paid in full before any services are rendered. Payments can be made via the approved methods listed on your invoice.
• Failure to pay by the due date may result in a delay or cancellation of services.

2. Scheduling and Changes

• All scheduling changes, including rescheduling or modifications to session plans, must be submitted in writing via email or through our official communication platform.
• Requests for changes will be accommodated based on the availability of the coach and must be agreed upon by both parties.

3. Cancellation and No-Show Policy

Late Cancellations (Less Than 24 Hours’ Notice)

• Clients are encouraged to provide at least 24 hours’ notice for cancellations. If a client cancels with less than 24 hours’ notice, no penalty will apply for the first two occurrences. However, after three late cancellations, the full session will be counted against their allocated hours or billed to the referring organization (if applicable).

No-Shows

• If a coach arrives at the scheduled location and the client is not present without prior notification, the session will be considered completed. The full session time will be recorded as utilized, and the incident will count toward the late cancellation limit outlined above.

Documentation and Communication

• Coaches are required to document all late cancellations and no-shows and report them to the office promptly. Clear communication with caregivers and clients regarding the policy will help prevent further incidents.

4. Session Expectations

• Clients and their guardians (if applicable) are responsible for ensuring the client is prepared and on time for each session.
• Sessions are designed to be interactive and engaging. Clients are expected to actively participate to gain the most benefit.

5. Communication

• All official communications, including session feedback and updates, will be provided in writing.
• Clients or guardians should address any questions or concerns directly to the assigned coach or through the main office email.

6. Confidentiality

• All client information is treated with strict confidentiality. Coaches will only share information with authorized parties as required and with the consent of the client or guardian, unless required by law.

7. Liability

• Clay Jar Empowerment is not liable for any outcomes outside the agreed scope of the life skills coaching sessions.
• Clients and guardians are responsible for implementing learned skills in daily life.

8. Refunds

• Refunds are not provided for forfeited sessions due to cancellations or no-shows.
• In exceptional circumstances, such as prolonged illness, credits may be issued for future sessions at the discretion of management.

9. Termination of Services

• Either party may terminate services with written notice. Prepaid sessions not yet completed may be refunded, less any applicable administrative fees, at the discretion of Clay Jar Empowerment.
• Clay Jar Empowerment reserves the right to terminate services for breach of policy or inappropriate conduct.

10. Feedback and Evaluation

• Client feedback is valuable to us. You may be asked to complete an evaluation form at the end of a program to help us improve our services.

By engaging with Clay Jar Empowerment, you agree to abide by these policies. These policies are subject to change, and clients will be notified in writing of any updates.

Thank you for choosing Clay Jar Empowerment to support youth in developing essential life skills.